1 Validity

Our refund policy is valid for 30 days from the date of your transaction. After 30 days, we will not be able to offer a refund.

2 Non-returnable Services

As we deal only with digital services (utility bill payments, recharges, etc.), once a payment is successfully processed, it cannot be returned or exchanged.

If you believe a transaction was unauthorized or incorrect, you may raise a chargeback request with your bank.

3 Exceptions

• Payments made to the wrong account number or consumer ID (as entered by the customer).
• Duplicate or erroneous payments where the service has already been fulfilled.

4 Documentation Required

For refund/chargeback processing, customers must provide:

• Transaction receipt or proof of payment
• FIR copy (only if the transaction was due to fraudulent activity)

5 Refund Process

Once the required documents are verified, you will be notified via email about the status of your request.

If approved, refunds will be credited to your original payment method within 7 working days.

6 Missing or Delayed Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company
• Contact your bank, as processing times may vary

If you have done all of this and still have not received your refund, please contact us at info@infocedar.in.

7 Cancellations

Payments for recharges and bill payments are processed instantly via BBPS/Bharat Connect. Once processed, cancellations are not possible.

8 Responsibility

Customers are solely responsible for entering the correct account details, consumer numbers, and operator selection while making payments.

9 Service-Based Company

We provide only digital services (utility bill payments and recharges). No physical goods are delivered, and all services are final once processed.